2003

  • Service Training (Private Banking) Customised service training for both sales and operations staff for a Private Bank in Asia.
  • Lecturing Assignment: Managing Change Change Management Module for a Graduate Diploma program in Human Capital Management for the Singapore Human Resource Institute
  • Building a High Performance Team 2 A 2-day Program for a global MNC, focusing on the key ingredients of building a high performance team including individual & group coaching and problem solving
  • Consultative Selling Skills A 2-day sales program in Japan for a global MNC for their Japanese sales team.  The Consultative Selling Skills Program focussing on imparting practical and hands-on consultative relationship-building and selling skills.
  • Consulting & Sales cum Product Training (Consumer Banking) Consulting work for a regional bank in the Asia Pacific to develop sales scripts, adhering to internal and regulatory requirement,  for two key products and to train their sales team on using these scripts to sell effectively.
  • Sales Workshop / Offsite
  • Customised Training: Consultative Selling Skills
  • Myers-Briggs Type Indicator (MBTI) Workshops Two MBTI workshops (for a MBA Alumni group, and a global bank respectively) that aims at helping participants use the MBTI to enhance the way they communicate at work.
  • Mentoring Program Training A short training for Mentors in a global bank for their internal Mentoring Program that focuses on helping their mentees identify skills gaps,  development objectives, practical development options.
  • The Foundation Manager Program
  • Talk: Managing Change, Executive Secretaries Conference “Inspirational”  A 45 min talk on Managing Change in the workplace.
  • Building a High Performance Team 1 First 2-days of a highly interactive program aimed at middle-managers that aims to impart the fundamentals needed to build a high performance team.
  • Motivating & Leading A one-day program as the last part of a 4 day management program for middle managers for a global services organization.
  • Team Excellence Offsite
  • Setting Service Vision and Standards “Engaging” “Interesting and useful” “Beyond my expectations” Designed and facilitated a workshop to assist this international bank to set service vision and standards.
  • Train-the-Trainer for Technical Trainers “Very useful” “Definitely to recommend to others” “Fun” “Practical”  A comprehensive 2 day workshop for an international bank to train it’s subject-matter-experts on how to effectively train technical subjects.
  • Effective Interviewing Skills
  • The Manager as the Coach